Massachusetts 2-1-1

 

The Shoreline

Information, Support & Solutions from Neighbors That Care

 

An Important Resource for Current Information Massachusetts 2-1-1

Massachusetts residents are urged to use 2-1-1 for information, resources, and referrals regarding COVID-19.

 

Operators are staffing this hotline 24/7 and translators are available in multiple languages. Residents with questions can dial 2-1-1 from any landline or cellphone, or use the live chat option on the Mass 2-1-1 website.

 

As of 9:00 AM today, Mass 2-1-1 has answered a total of 4,502 coronavirus-related calls since last Friday. There are 17 staff now answering calls, including staff from United Way and 7 staff members from DPH. 

 

 

Dial 2-1-1 for Elderly Care

This is a statewide free confidential telephone service that connects callers to essential health and human services, such as a food pantry, or where to secure care for an aging parent.

This program is supported by the United Ways of Massachusetts. 2-1-1 is the dialing code for free access to health and human services Information and Referral. It provides an easy-to-remember and universally recognizable number that makes a critical connection between individuals and families seeking services or volunteer opportunities and the appropriate community based organizations and government agencies.

2-1-1 makes it possible for people to navigate the complex and every-growing maze of human service agencies and programs.

2-1-1 Services

211 is the national abbreviated dialing code for free access
to health and human services information.

Within the Commonwealth there are literally thousands of phone numbers for health and social service programs, government offices, community organizations, volunteer referral centers, donation clearinghouses, educational systems and neighborhood groups! This is a one-stopshopping program which also has access to updated disaster information, numerous post-disaster programs, interpreter services and also has the ability to act as the registration site for spontaneous volunteers and donations from the public during an emergency or crisis.