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This
information is being shared by Peabody TRIAD in honor of National
Preparedness Month. The Peabody TRIAD Council consists of Seniors and
Law
Enforcement working together to develop and implement policies and
programs to reduce criminal victimization, promote crime prevention and
safety awareness, and serve the needs of the senior community in
Peabody. In addition, the Council designs and supports programs to
improve the quality of life for our senior citizens. The Peabody TRIAD
Council believes they have the ability to make a difference in our
community and are dedicated to serving our city and its residents.
This planning and preparedness tool was created using the CMIST
(communication, medical needs/maintaining health, independence,
service/support, and transportation) framework. It is intended to be
used as starting point for at-risk individuals and those with access and
functional needs to think about what they need to support their daily
living activities during and after a disaster, and includes space to
record their personalized information.
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If you want to contact a company’s customer service department, you can do a quick search online and often find what looks like its phone number or email. But is the information at the top of your search results actually correct?
Based on reports the FTC has gotten, sometimes the answer to that question is: no. Some scammers are creating fake customer service information for popular companies and paying for it to show up in your search results. When you contact them, they’ll offer to “resolve” the problem you may have — if you wire money to them or send gift cards. They might also ask for your personal information, or to get remote access to your computer.
Business imposter scams have the same end goal — getting your money or information. Here are some ways to stay safe:
Have you spotted fake customer “service”? Report it to the FTC at ftc.gov/complaint.
If you gave personal information to a business imposter, head to IdentityTheft.gov for a free, personal recovery plan and advice on how to protect your wallet.