THE RIDE is operated by the Massachusetts Bay Transportation Authority (MBTA) in compliance with the federal Americans with Disabilities Act (ADA). Under the ADA, paratransit functions as a 'safety net' for people whose disabilities prevent them from using public transit. It is not intended to be a comprehensive system of transportation that meets all the needs of persons with disabilities, and it is distinct from medical or human services transportation. You will travel with other customers going in the same general direction.
Accessible vehicles are used to serve persons with disabilities, including those who use wheelchairs and scooters. THE RIDE operates 365 days a year generally from 5 AM - 1 AM in sixty (60) cities and towns. For RIDE trips with origin and destination within 3/4 mile of fixed-route service that operates outside of these hours, or in other municipalities within 3/4 miles of MBTA bus service, extended RIDE service is available.
New or recertifying applicants to THE RIDE must apply for or renew their eligibility by appearing in-person for an interview with a Mobility Coordinator. Call THE RIDE Eligibility Center at 617-337-2727 for an appointment. Office hours are Monday - Friday, 8AM - 5PM, or evenings by request.